IT support and helpdesk for companies
TechPartners BR provides remote and phone IT support for small and mid-sized companies, with monthly plans from R$ 470: helpdesk, servers, backups and monitoring.
- QuickCare planR$ 470/month
- IT Plus planR$ 1.000/month
- IT Elite planQuoted on request
Who it is for
For companies that do not have (or do not want) a full-time IT person, but need someone who answers quickly when a computer, the network or a program stops.
We support small and mid-sized companies in any sector. Our experience was built serving accounting firms, which is why the plans include help with government programs. For companies with their own server, IT Plus and IT Elite include server administration.
What support covers
- HelpdeskDay-to-day user problems, by remote access and phone.
- Software and devicesOutlook, printers, certificates, government programs and the office's own systems.
- ServersRemote administration of physical or virtual servers (IT Plus and IT Elite).
- BackupsWatching backup jobs on the client's own media (IT Plus and IT Elite).
- MonitoringWatching network assets so we can act before something stops (IT Plus and IT Elite).
- PlanningInventory, monthly reports, consulting and purchase and ERP planning (IT Elite).
Plans and prices
The plans are a reference: we tailor support to your company. Billing is monthly, and the number of computers covered is the main criterion.
| What is included | QuickCareR$ 470/month | IT PlusR$ 1.000/month | IT EliteOn request |
|---|---|---|---|
| Computers covered | Up to 10 | Up to 20 | On request |
| Remote and phone technical support | Included | Included | Included |
| Software setup (Outlook, printers and so on) | Included | Included | Included |
| Support on Windows, Linux and macOS | Included | Included | Included |
| Help with government programs (Conectividade Social, IRPF, GIA, Dirf and others) | Included | Included | Included |
| Remote server administration (up to 3, virtual or physical) | Not included | Included | Included |
| Backup management on the client's own storage | Not included | Included | Included |
| Client portal access | Not included | Included | Included |
| Monitoring of all assets | Not included | Included | Included |
| On-site technical visits | Not included | Not included | Regular monthly visits |
| Software (license) and hardware inventory | Not included | Not included | Included |
| Monthly control reports | Not included | Not included | Included |
| IT and information-security consulting | Not included | Not included | Included |
| IT planning (purchases, investments, ERP replacement) | Not included | Not included | Included |
| Cloud backup license with unlimited space and 40-day retention | Not included | Not included | Included |
On-site visits: on QuickCare and IT Plus, support is remote and by phone; on-site visits are not included and are quoted on request. IT Elite includes regular monthly visits.
Colocation: your company's server hosted in a prepared environment, administered by the same support team. How it works
Already a client? Open a ticket
Support clients can open a ticket directly in our service desk, and it goes straight to the support team. You can also reach us on WhatsApp or by phone at +55 11 4118-1992, Monday to Friday, 8am to 6pm.
Where we work
We support companies across Brazil, and most support is done remotely. Our office is in São Caetano do Sul (Rua Amazonas, 439, Conj. 63). Most tickets are solved by remote access, so distance does not slow the response.
Questions about this service
More answers on the FAQ.
How much does TechPartners BR IT support cost?
At TechPartners BR, the QuickCare plan costs R$ 470 per month and covers up to 10 computers with remote and phone support, software setup and help with government programs (Conectividade Social, IRPF, GIA, Dirf and others). IT Plus costs R$ 1.000 per month, covers up to 20 computers and includes remote administration of up to 3 servers, backup management and monitoring. IT Elite, with monthly on-site visits and consulting, is quoted on request. The plans are a reference: we tailor support to your company.
Do the plans include an on-site technician visit?
On QuickCare and IT Plus, support is remote and by phone; on-site visits are not included. IT Elite includes regular monthly visits. One-off visits outside the plan are quoted on request.
Do you support the government programs used in accounting?
Yes. Every support plan includes help with government programs such as Conectividade Social, IRPF, GIA and Dirf, plus everyday software such as Outlook and printers.
I am already a client. How do I open a ticket?
Use the “Client area: open a ticket” link at the top and bottom of every page. The ticket goes straight to the support team. You can also reach us on WhatsApp or by phone at +55 11 4118-1992, Monday to Friday, 8am to 6pm.
Do you support companies in other cities?
Yes. TechPartners BR supports companies across Brazil, and most support is done remotely. We deliver machines anywhere in Brazil.
What are your support hours?
Support runs Monday to Friday, 8am to 6pm, on WhatsApp and phone +55 11 4118-1992 or by email at [email protected].
Other TechPartners BR services
Pick a plan or ask for a conversation
Tell us what is going on with your company's IT. We reply on the channel you prefer, on business days.
- WhatsApp+55 11 4118-1992
- Phone+55 11 4118-1992
- Email[email protected]
- HoursMon–Fri, 8am–6pm