Frequently asked questions

At TechPartners BR, the QuickCare plan costs R$ 470 per month and covers up to 10 computers with remote and phone support, software setup and help with government programs (Conectividade Social, IRPF, GIA, Dirf and others). IT Plus costs R$ 1.000 per month, covers up to 20 computers and includes remote administration of up to 3 servers, backup management and monitoring. IT Elite, with monthly on-site visits and consulting, is quoted on request. The plans are a reference: we tailor support to your company.

On QuickCare and IT Plus, support is remote and by phone; on-site visits are not included. IT Elite includes regular monthly visits. One-off visits outside the plan are quoted on request.

Yes. Every support plan includes help with government programs such as Conectividade Social, IRPF, GIA and Dirf, plus everyday software such as Outlook and printers.

Microsoft 365's own tools (recycle bin and retention) recover deleted items for a limited time; by default, 14 days for deleted items in Exchange Online and 93 days in the SharePoint and OneDrive recycle bins. They are not an independent copy of the data. Acronis backup keeps copies outside Microsoft, with retention you define, and can also protect servers and computers. For offices that depend on email and files in the cloud, the practical choice is both: the built-in tools for everyday recovery and Acronis as the safety copy.

Microsoft keeps the service running and replicated, but protection against accidental deletion, ransomware or a person leaving the company is the customer's responsibility. The recycle bin and retention policies help, but they expire and they are not a separate copy. That is why we recommend an independent backup such as Acronis.

By restoring from it. Besides checking that backup jobs finish without errors, TechPartners BR runs periodic restore tests, recovering files and confirming they open. A backup that has never been tested is only an assumption.

CSP (Cloud Solution Provider) is Microsoft's program for buying Microsoft 365 licenses through a partner. The partner who sells the licenses also handles setup, user management and support, so you are not left alone in the Microsoft portal.

Yes. The migration is planned to bring mailboxes, contacts, calendars and files into Microsoft 365, with the domain's DNS change done at an agreed time so the company is not interrupted.

Buying makes sense when the company has the cash and plans to use the equipment for many years. Renting replaces the upfront spend with a predictable monthly fee, makes it easier to add or remove machines, and takes idle or outdated equipment off the company's plate. For companies that grow in seasons or do not want to tie up cash, rental is usually the simpler option. Check the tax treatment with your accountant for your tax regime.

The price depends solely on the equipment and the contract term, which can run from 6 to 48 months, paid monthly. Tell us how many machines and what they are for, and TechPartners BR sends a proposal.

Colocation means hosting your company's server in a prepared environment instead of keeping it in an office room. The server stays yours; the room it sits in offers more stable power, cooling and connectivity than a typical office.

It depends on the server to be hosted. The price is quoted on request, with a proposal based on your company's equipment.

Use the “Client area: open a ticket” link at the top and bottom of every page. The ticket goes straight to the support team. You can also reach us on WhatsApp or by phone at +55 11 4118-1992, Monday to Friday, 8am to 6pm.

Yes. TechPartners BR supports companies across Brazil, and most support is done remotely. We deliver machines anywhere in Brazil.

Day-to-day issues are handled remotely and by phone, which is usually faster. On-site visits are part of IT Elite (regular monthly visits) and of work that needs someone present, such as structured cabling and equipment installation. In other cases a visit is quoted on request.

Support runs Monday to Friday, 8am to 6pm, on WhatsApp and phone +55 11 4118-1992 or by email at [email protected].